Privacy policy

Clinique IPS du Palais inc. places great importance on the protection of personal information. This policy explains what information may be collected through our website, why it is collected, how it is used and what your rights are.

Person in charge of the protection of personal infor­ma­tion

The person in charge of the protection of personal information is:
Anthony Nain
Clinique IPS du Palais inc.
795, avenue du Palais
Saint-Hyacinthe (Quebec) J2S 5C6
Phone: 579 305-0344
Email: info@ipsdupalais.ca

You may contact the person in charge with any questions about this policy or to exercise your rights regarding your personal information.

Infor­ma­tion that may be collected

When you contact us or fill out a form on our site, we may collect the information you choose to provide, including:

• your name;
• your email address;
• your phone number;
• your city;
• your company name and your position;
• the approximate number of employees in your organization;
• the services you are interested in;
• your communication preference;
• the content of your request.

Certain technical information may also be collected automatically by the hosting platform to ensure the operation and security of the site and general measurement of its use. This information may include the IP address, device type, browser used, pages viewed and the date and time of the visit.

Do not send medical information through the general form. The site's general forms are not designed to receive medical information or to replace a consultation. Please do not enter any diagnosis, test result, health insurance number, list of medications or other confidential information about your health. For a medical question, a request concerning your file or a health problem, contact the clinic directly by phone at 579 305-0344 or use the appointment platform indicated on our site.

Use of infor­ma­tion

The information collected may be used to:

• respond to a request for information;
• contact a person who has asked to be contacted;
• prepare a service proposal for a business;
• follow up on a request;
• arrange access to the requested services;
• improve the operation and security of the site;
• comply with our legal and professional obligations.

Information is used only for the purposes indicated at the time of collection or for other purposes permitted by law.

Consent

By voluntarily sending us your information through a form, you consent to its use to process your request and communicate with you.

You may withdraw your consent, subject to applicable legal or contractual restrictions, by contacting the person in charge of the protection of personal information.

Disclosure to third parties

Clinique IPS du Palais inc. does not sell or rent the personal information collected on its site.

Certain information may be disclosed to service providers when necessary for the operation of the site, hosting, transmission of a form or sending of a communication.

These providers must use the information solely to provide the services entrusted to them. Information may also be disclosed when permitted or required by law.

Hosting and processing outside Quebec

Certain technology providers may host or process information outside Quebec or Canada.

Where applicable, Clinique IPS du Palais inc. takes the reasonable measures necessary to protect the information in accordance with applicable requirements.

Applications (Careers page)

The form on the Careers page allows you to submit an application, even when no position is posted. It collects the information you choose to provide: your name, email address, phone number, profession or field, the preferred location and type of application, your availability, your cover message and your curriculum vitae.

This information is used solely to review your application, to communicate with you and, with your consent, to consider your profile for future recruitment at Clinique IPS du Palais (Saint-Hyacinthe) or Clinique IPS de Quartier (Drummondville). It is transmitted through the site's hosting provider and is accessible only to the people responsible for recruitment.

Applications are kept for 6 months from the date of receipt, then destroyed. You may at any time request access to, correction of or withdrawal of your application by writing to info@ipsdupalais.ca. Do not include your social insurance number, health insurance number or any health information in your CV.

Retention and destruction

Personal information is kept only for the period necessary to respond to the request, provide the services, comply with legal obligations or settle an administrative file.

When it is no longer needed, it is securely destroyed or anonymized in accordance with applicable requirements.

Security measures

Clinique IPS du Palais inc. uses reasonable administrative, technical and physical measures to protect personal information against loss and unauthorized access, use, modification or disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

Cookies

The site may use cookies that are essential to its operation and security.

If optional cookies or additional measurement tools are added, visitors will be informed of their use and will be able to exercise the choices provided by law.

External links and platforms

The site may contain links to external platforms, including Clic Santé, laboratories or other partners.

When you leave our site, the collection and use of your information are governed by the privacy policy of the platform visited. We recommend that you read that policy before providing any information.

Infor­ma­tion concerning minors

We do not seek to collect directly, through our general forms, personal information about a minor under 14 years of age without the consent of their parent or guardian.

A parent or guardian wishing to obtain a service for a child must contact the clinic directly.

Your rights

Subject to the conditions and exceptions provided by law, you may request:

• access to the personal information we hold about you;
• the correction of inaccurate or incomplete information;
• the withdrawal of your consent;
• the cessation of dissemination or de-indexing in the situations provided by law;
• information about the use and disclosure of your information.

To exercise a right, contact Anthony Nain at info@ipsdupalais.ca. Reasonable verification of your identity may be required before your request is processed.

Changes to the policy

This policy may be amended to reflect changes in our practices, our services or legal requirements.

The most recent version will be posted on this page with its update date.

Contact us

For any questions or concerns regarding the protection of your personal information:
Anthony Nain
Person in charge of the protection of personal information
Clinique IPS du Palais inc.
795, avenue du Palais
Saint-Hyacinthe (Quebec) J2S 5C6
Phone: 579 305-0344
Email: info@ipsdupalais.ca