Protection of personal infor­ma­tion

The Clinique IPS du Palais places great importance on the con­fi­den­tiality and protection of personal information.

This policy explains, simply and transparently, what information may be collected when you visit our website, why it is used, with whom it may be shared and what your rights are.

1. Scope of this policy

This policy applies to the Clinique IPS du Palais website, available at:
https://ipsdupalais.ca/

It covers information collected in connection with your use of the site and your general communications with the Clinic.

Information contained in a clinical or medical record is subject to specific con­fi­den­tiality rules and to the legislation applicable to health information.

2. Infor­ma­tion that may be collected

Communications with the Clinic

The site contains two forms intended for businesses: the service request form on the “Businesses” page and the corporate meeting request form on the “Custom plan” page. They collect the information you choose to provide, including your name, your position, the name of your business, your email address, your phone number, your city, the number of employees and a description of your needs.

This information is used solely to process your request and to communicate with you. It is sent to the clinic through the site’s hosting provider.

These forms are not designed to receive health information. Please do not enter any diagnosis, test result, health insurance number or list of medications.

The site also contains an application form on the “Careers” page. It allows you to send your name, your contact information, your profession, the desired location and type of application, your availability, a message and your résumé. This information is used solely to review your application and, with your consent, to consider your profile for future recruitment. It is kept for 6 months from the date of receipt and then destroyed.

When you fill out one of these forms, or voluntarily contact us by phone or email, we may collect:

• your name;
• your contact information;
• the subject of your request;
• the information you voluntarily choose to send us;
• any other information needed to respond to your request.

We recommend that you do not send detailed or particularly sensitive medical information by general email. Our team can tell you which secure means of communication is appropriate for your situation.

Technical infor­ma­tion

When you visit the site, certain technical information may be processed automatically by our hosting provider or by services integrated into the site, including:

• IP address;
• device type;
• operating system;
• browser type;
• date and time of the visit;
• pages viewed;
• information needed for the security and operation of the site.

This information is mainly used to ensure the operation, security and availability of the site.

3. Use of infor­ma­tion

The information collected may be used to:

• answer your questions and requests;
• contact you when necessary;
• direct you to the appropriate service or professional;
• ensure the operation and security of the site;
• prevent fraudulent or abusive use;
• comply with our legal and professional obligations;
• improve the accessibility and overall quality of our services.

We do not use your personal information for other purposes without your consent, except where permitted or required by law.

4. Online appointments

The site contains a link to the external Clic Santé platform for booking appointments.

When you click this link, you leave the Clinique IPS du Palais website. Information submitted on that platform is collected and processed according to Clic Santé’s practices and privacy policy.

We invite you to review its policy before submitting your information.

5. Cookies and external services

A cookie is a small file saved on a device to enable certain features or to collect information about the use of a site.

As of the date of the last update of this policy, the Clinique IPS du Palais website does not use Google Analytics or Meta Pixel for advertising or behavioural analysis purposes.

The Contact page does, however, include an embedded Google Maps map. Loading this map may allow Google to process certain technical information, such as your IP address, your browser or your interaction with the map.

You may also choose to voluntarily open external links to:

• Google Maps;
• Facebook;
• Clic Santé;
• the website of the Clinique IPS de Quartier in Drummondville.

These services have their own privacy practices and policies. The Clinique IPS du Palais is not responsible for their practices.

If analytics, advertising or profiling tools or new non-essential cookies are added in the future, this policy will be updated and the required consent mechanisms will be put in place before they are activated.

6. Disclosure to third parties

The Clinique IPS du Palais does not sell or rent your personal information.

Your information may only be disclosed:

• to staff members who need access to it in the performance of their duties;
• to technology or professional service providers needed to operate our activities;
• with your consent;
• where permitted or required by law;
• where disclosure is necessary to protect the rights or safety of the Clinic or another person.

Our providers must use the information only for the services entrusted to them and apply appropriate protective measures.

Some technology providers may process or store information outside Quebec. Where required by law, the Clinic assesses the privacy-related factors and puts the necessary contractual and security measures in place before any such disclosure.

7. Protection of infor­ma­tion

The Clinic applies reasonable administrative, technical and physical measures to protect personal information against:

• unauthorized access;
• loss;
• theft;
• inappropriate use;
• unauthorized disclosure;
• modification;
• unauthorized destruction.

Access to information is limited to those who need it in the performance of their duties.

Despite the measures in place, no electronic transmission or storage can be guaranteed to be completely secure.

8. Retention and destruction

Personal information is kept only for the period needed for the purposes for which it was collected, and to meet applicable legal, regulatory and professional obligations.

When it is no longer needed, it is securely destroyed or anonymized in accordance with applicable legislation and the Clinic’s retention practices.

9. Your rights

Subject to the conditions and exceptions provided by law, you may request:

• access to the personal information we hold about you;
• correction of inaccurate or incomplete information;
• withdrawal of your consent where processing is based on it;
• cessation of the dissemination of certain information;
• de-indexing or re-indexing of a hyperlink in the situations provided for by law;
• communication of certain computerized information in a structured, commonly used technological format;
• information on how your information is used or disclosed.

You may also file a complaint about our personal information protection practices.

A sufficiently specific request will be processed within the time limits provided by law. Proof of identity may be requested to protect the con­fi­den­tiality of the information concerned.

10. Person in charge of the protection of personal infor­ma­tion

To exercise your rights, ask a question or file a complaint, you may contact our person in charge:
Person in charge of the protection of personal information
Anthony NAIN
Clinique IPS du Palais
795, avenue du Palais
Saint-Hyacinthe (Quebec) J2S 5C6
Phone: 579 305-0344
Email: info@ipsdupalais.ca

Please write “Protection of personal information” in the subject line of your email.

11. Changes to the policy

The Clinique IPS du Palais may amend this policy to reflect changes in its practices, its technology services or legal requirements.

Any significant change will be published on this page with a new update date. Where required by law, an appropriate notice will also be issued.

Last updated: October 8, 2026