Frequently asked questions at Clinique IPS du Palais
Do you have questions about our services, our appointments or the role of our professionals? Find answers here to the most frequently asked questions about our private clinic in Saint-Hyacinthe.
Clinique IPS du Palais
The Clinique IPS du Palais is a private clinic located in Saint-Hyacinthe. Our team of nurse practitioners (NPs), clinical nurses and health professionals offers a range of consultation, prevention, screening, follow-up and nursing care services.
The clinic is located in downtown Saint-Hyacinthe. See our Contact page for the address, directions and parking information.
The clinic is open Monday to Friday, generally from 8 a.m. to 12 p.m. and from 1 p.m. to 4 p.m. Some services or appointment slots may be offered outside these hours depending on availability.
Yes. The Clinique IPS du Palais is a private clinic. The applicable fees vary depending on the service requested and are disclosed to the patient before or when booking the appointment.
The services offered at the clinic are mainly private services and may involve fees. However, some group insurance plans or health spending accounts may reimburse part of the fees depending on your contract. We recommend checking directly with your insurer.
Appointments and consultations
You can book an appointment online when the service is available on our booking platform, or contact the clinic directly.
We ask for at least 24 hours’ notice before the scheduled appointment time for any cancellation or change. A cancellation made 24 hours or more in advance does not result in any fees. A cancellation less than 24 hours before the appointment or a no-show without notice may result in a fee of $50 (booked consultation of less than 30 minutes), $75 (30 to 45 minutes) or $100 (60 minutes or more). No fees are charged when a fortuitous event or a situation of force majeure justifies the absence, or when the appointment is cancelled by the clinic.
We reserve various appointment slots to make our services easier to access. Availability varies depending on the type of consultation and the professional required.
Quick-access slots may be available depending on the team’s schedule and the reason for the visit. However, availability is not guaranteed.
Yes. Many of the clinic’s services can be accessed without having a family doctor.
It depends on the service requested. Many consultations can be booked directly with the clinic, while some tests or procedures may require a prescription or a medical request. If in doubt, contact our team before booking an appointment.
Yes. People who are not members can also use the clinic’s services. Different administrative or consultation fees may apply depending on the service.
Yes. Several pediatric services are available at the clinic. The appropriate service will depend on the child’s age and the reason for the visit.
Some situations can be assessed remotely when clinically appropriate. However, an in-person consultation may be necessary depending on the symptoms or the professional’s assessment.
Nurse practitioners (NPs)
A nurse practitioner is a nurse with advanced university training that allows her, among other things, to assess a person’s state of health, establish certain diagnostic hypotheses, prescribe tests and treatments and provide various types of follow-up according to her scope of practice.
An NP has advanced training that allows her to perform certain medical activities and to prescribe within her scope of practice. A clinical nurse performs, among other things, assessments, health education, follow-ups and many nursing care activities according to her scope of practice and the applicable protocols.
NPs can prescribe various medications when they are indicated and the situation falls within their scope of practice.
Depending on the clinical situation and her scope of practice, an NP can order various diagnostic tests or laboratory analyses when they are necessary.
Yes. Depending on the situation, an NP can provide various types of health, prevention or chronic disease follow-up and determine the appropriate follow-up frequency.
Minor emergencies and common health problems
Yes. The clinic can manage many common health problems and some minor emergencies when they are compatible with the services available at the clinic.
Depending on the situation and the applicable clinical criteria, our team can help with various problems such as: urinary tract infections, sore throats, sinusitis, ear infections, certain skin problems, respiratory symptoms, common pain or symptoms, certain wounds, or other health problems requiring an assessment. The professional will always determine whether the situation can be managed at the clinic.
No. A private clinic does not replace a hospital emergency department. In the event of a serious emergency, including significant difficulty breathing, severe chest pain, loss of consciousness, sudden neurological symptoms or any potentially life-threatening situation, call 911 or go to the emergency department.
Some wounds can be assessed and stitches can be done when the situation meets the clinic’s criteria for care. However, the clinic does not do stitches on the face, hands or feet: a wound involving these areas, or a wound that is deep, complex or accompanied by significant bleeding, is referred to an appropriate resource.
Yes. Removal of stitches or staples is part of the care that can be offered at the clinic when appropriate.
Certain minor procedures can be performed after assessment by the professional to determine whether an intervention at the clinic is appropriate.
Health assessments and prevention
Yes. We offer consultations dedicated to health assessments and prevention.
The content of the assessment depends on your age, your history, your risk factors, your medication and your concerns, among other things. The professional determines the relevant evaluations and tests based on your situation.
No. Laboratory analyses are determined based on your clinical situation. A blood test is not automatically necessary for all patients.
The appropriate frequency depends on your age, your medical history, your risk factors and your state of health, among other things.
Women's health and hormone therapy
Yes. The clinic offers assessments and follow-up in hormonal health.
Yes. A consultation can assess your symptoms, your history and your risk factors in order to discuss the options appropriate to your situation.
Hormone therapy can be discussed when clinically indicated. The decision is made after an individualized assessment of the patient’s symptoms, history, risk factors and goals.
This may be possible in some situations when the clinical assessment allows it to be done appropriately. However, additional analyses or tests may be necessary before starting or changing a treatment.
Yes. Follow-up appointments make it possible to assess, among other things, the evolution of symptoms, the response to treatment and any necessary adjustments.
Yes. The clinic offers cervical cancer screening services according to the applicable indications.
Yes. Certain contraception-related services are available, including the assessment, initiation or modification of certain contraceptive methods depending on the situation.
Insertion and removal of contraceptive implants may be offered depending on the availability of the service and after verification of the applicable criteria.
Some follow-up and assessment services during pregnancy may be available at the clinic. Contact our team to determine the service that corresponds to your situation.
STBBIs and sexual health
Yes. The clinic offers screening services for sexually transmitted and blood-borne infections.
Yes. Preventive screening can be performed even in the absence of symptoms.
Book a consultation so that a professional can assess your symptoms and determine the appropriate tests or treatments.
The information in your file is handled in accordance with the applicable rules on confidentiality and the protection of health information.
Management or treatment may be offered depending on the result, the infection identified and the clinical assessment.
ADHD
The clinic offers services related to the assessment and follow-up of ADHD for certain patient groups.
Yes, depending on the situation and the service required.
Pediatric ADHD services may also be available. A preliminary assessment makes it possible to determine the appropriate care pathway.
Follow-ups can be provided when the situation falls within the professional’s scope of practice and the necessary information is available.
Pediatrics
Yes. Many services are available to children and adolescents.
Yes. Pediatric assessments can be offered depending on the child’s age and needs.
Depending on the symptoms and availability, various common health problems in children can be assessed at the clinic.
Diabetes, weight and chronic diseases
Yes. Among other things, the clinic offers follow-up and health education services related to diabetes.
Yes. Education can cover, among other things, understanding the disease, lifestyle habits, monitoring and the elements of treatment determined by the professional.
Yes. Weight management consultations are available to assess the situation on an individualized basis.
No. A weight management consultation must take into account the person’s overall health, history, risk factors and goals. Pharmacological treatment is not automatically indicated.
Diagnostic exams and tests
Yes. A 12-lead ECG can be performed at the clinic when indicated.
Depending on the context, the ECG can be performed at the request of a professional at the clinic or based on an outside prescription.
Cardiostat-type cardiac monitoring services may be available, including for different durations depending on the clinical request.
This service may be offered or arranged depending on availability and clinical indications.
The availability of spirometry may vary. Contact the clinic to confirm the service at the time of your appointment.
SAAQ and driver's licence
Yes. An NP at the clinic can perform the medical assessment and complete certain reports requested by the SAAQ, including the Rapport sur l’état de santé – Permis de conduire (health report for a driver’s licence).
The fee depends on your clinical situation: a consultation with an NP ($195) or a health assessment ($395), plus completion of the SAAQ form ($195 + tax). Additional fees may apply if analyses or tests are necessary.
Bring the letter and all forms received from the SAAQ, your health insurance card, your up-to-date list of medications and relevant medical results.
Ears and ear irrigation
Yes. An assessment is carried out to determine whether ear irrigation is appropriate.
Instructions may vary depending on your situation. When necessary, our team will tell you how to prepare before your appointment.
A clinical assessment is required. Some symptoms may make irrigation inappropriate and require different care.
Injections and musculoskeletal problems
The clinic offers certain injection services depending on the professional's assessment, the clinical indication and the type of procedure required.
Corticosteroid injections may be offered in certain situations when the assessment confirms that they are appropriate.
This service may be available depending on the indication and the clinical assessment.
Membership plans
The membership plan is an annual administrative plan that gives access to various benefits offered by the clinic. It is not medical insurance and does not mean that all consultations are free.
Depending on the plan in effect, members may benefit from administrative advantages, reserved or priority time slots, and certain services related to file follow-up, among other things.
No. You can be seen at the clinic without being a member.
Yes. Different options may be offered for an individual, a duo or a family. See our Membership plans page for the current terms and fees.
Plans are generally set for a fixed period, specified when you join.
Fees and insurance
The fee depends on the type of appointment, the length of the consultation and the professional you see. See our Services and fees page for applicable prices.
Yes. A receipt can be provided for services paid at the clinic.
This depends entirely on your insurance contract or health spending account. We recommend checking the reimbursement terms with your insurer.
Medical records and results
The method of communication may vary depending on the type of result and the follow-up required. Some information may be provided by phone or may require a follow-up appointment.
No. The type of follow-up depends on the result and the professional's assessment. However, some situations require an additional consultation to interpret the results, reassess the situation or change a treatment.
You can contact the clinic to find out the procedure for requests to access or transfer information contained in your record.
The clinic applies measures to protect personal information and health information in accordance with the obligations applicable in Quebec. You can consult our Privacy policy and our Protection of personal information section for more information.
Businesses and corporate services
Yes. Clinique IPS du Palais is also developing services for businesses and their employees.
Yes. Assessments tailored to the requirements of the position can be arranged according to the employer's mandate.
Yes. Corporate agreements can be developed to make it easier for employees to access certain clinic services.
Depending on the type of service and the number of employees involved, some services can be organized directly in the workplace.
Health days and various prevention or assessment activities can be organized according to the business's needs.
Accessibility and practical information
The clinic has an accessible entrance and an elevator that provides access to, among other things, the upper-floor areas.
Parking spaces are available in the clinic area. See our Contact page for the most up-to-date information before your visit.
Depending on your consultation, it may be helpful to bring: your list of medications, your relevant medical results or reports, your prescriptions or test requisitions, information about your medical history, and any other documentation related to the reason for your visit.
Contact our team and briefly describe the reason for your request. We can direct you to the type of appointment that best matches the service you are looking for.
Can't find the answer to your question?
Our team can help you determine which service fits your situation.